I am a user experience researcher, design strategist, and international speaker. Since co-founding Usography (pronounced yoo ZOG ruh fee) in 2002, my clients have included some of the largest and most successful corporations in the world, including: The Home Depot, Coca-Cola, SAP, Delta Air Lines, Philips, Macy's and Bloomingdales, Georgia-Pacific, Cox Enterprises, ING, and GE, among others. My UX research and strategy work has taken me to locations throughout North America, South America, and Europe. My latest research focus has been multichannel shopping using tablets and mobile phones.